Shipping policy
Last updated 27 September 2026.
1. Where we ship, and what it costs
Delivery within India is free. It is included in the displayed price. There is no minimum order value.
We also ship internationally. International delivery is free and insured: outside India the displayed price is all-inclusive and already covers delivery. A few very large stretched or framed sizes ship within India only. Import duties and taxes levied by the destination country are payable by the recipient and are not included in our price.
2. How long it takes
Each painting is handmade by Sandhya after you order, so painting, drying and delivery together take 12 to 18 days from order confirmation.
| Delivery within India | 12 to 18 days from order confirmation |
| Delivery outside India | 12 to 18 days from order confirmation, plus any time in customs |
Large sizes and framed pieces sit at the upper end of the range. If a commission will take longer, we tell you before you pay.
3. Tracking
You receive a tracking link by email as soon as your painting is handed to the carrier.
4. Packaging
Stretched and framed paintings ship in rigid cartons with corner protection. Rolled paintings ship in a rigid tube, face protected. Every parcel is insured in transit.
Please inspect the parcel on arrival. If the outer packaging is visibly crushed, torn or wet, photograph it before opening and report it within 48 hours of delivery — we will replace or refund under our Cancellation and Refund Policy.
5. Address accuracy and failed delivery
Please check your delivery address and phone number before confirming. If delivery fails because the address was incomplete or incorrect, or nobody was reachable across the carrier's attempts, the parcel returns to us and we will contact you to arrange re-dispatch, which may carry the actual freight cost.
6. Delays outside our control
Weather, strikes, customs holds, government restrictions and carrier disruption can delay delivery. We will keep you informed and will not treat such a delay as a cancellation without talking to you first.
Who you are dealing with
This website and store is owned and operated by SANDHYA, a Sole Proprietorship registered in India under the trade name ModernArtStudioBySK, trading online as Art by Sandhya. The paintings are by the artist Sandhya Kaushik.
| Legal name of the entity | SANDHYA |
| Trade name | ModernArtStudioBySK |
| Constitution | Sole Proprietorship |
| Proprietor | Sandhya |
| Principal place of business | 2nd Floor, Flat No. SF 1, Jain Villa, Mukesh Colony, Block-S, Ballabhgarh, Faridabad, Haryana 121004, India |
| GSTIN | 06IEAPS1063F1ZM |
| State | Haryana (Code: 06) |
| Website | artbysandhya.com |
| Customer care email | hello@artbysandhya.com |
| Customer care WhatsApp | Chat on WhatsApp |
| Support hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We operate from a single location. We have no branch offices.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Sandhya |
| Designation | Proprietor and Grievance Officer |
| hello@artbysandhya.com | |
| Chat on WhatsApp | |
| Address | SANDHYA, 2nd Floor, Flat No. SF 1, Jain Villa, Mukesh Colony, Block-S, Ballabhgarh, Faridabad, Haryana 121004, India |
| Hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.